SHIPPING POLICY

 

Dispatch times are currently extended due to unprecedented demand.

Our Customer Care team are doing the best they can to assist you – We ask that you please wait at least 10 days after you’ve received your dispatch notification before you enquire about your order.

Thank you for your patience.

 

DELIVERY OF YOUR NEW PRODUCT IS DONE WITH GREAT CARE AT TEVA

 

Please see below our current delivery timeframes as we work with limited air capacity to New Zealand. We make our best efforts to deliver your order within 8-12 business days. 

 

Tracking Availability & Delivery ETA	Your online order is being shipped from our Sydney, Australia warehouse. Due to limited capacity please allow 5 business days to receive your tracking number and delivery timing.
Current Shipping Times to New Zealand	For your convenience we ship using Courier Post services to anywhere within New Zealand and make our best efforts to deliver products within 8 – 12 business days.

 

The delivery cost of your product/s is free anywhere within New Zealand for orders over $100. If your order is below $100 you will be charged a flat fee of $10 for shipping. Upon completion of your purchase, we will keep you in the loop via email when your product is dispatched and will provide you with all the details you need to track your order. 

Teva is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfil your order, we will notify you within 2 business days to arrange a full refund.