Contact us

We are committed to answering questions and addressing comments in a timely fashion.

For returns, please enter the below form to request a return. Please include your order number and email address used on the order. We will then contact you with further details on how to return your order to us.

Example: +6421345678
Example: BNSOTEVNZ00000001

Alternatively, please call us on the number below or email us if you have a question.

Phone: 0800 838 284
General email:

Our online support is available:
Monday to Friday: 7am-7pm AEST
Saturday: 9am to 2pm AEST (excluding public holidays).

Also check out our Frequently Asked Questions (FAQs) - you may be able to get the answers to your questions right now.