FAQs

 

ORDERS

Please see below for the most commonly asked questions relating to our products. If your question is not answered below, please contact Customer Care.

HOW CAN I TRACK MY ORDER?

DHL's "DOOR-TO-MORE" service is our chosen logistics partner providing a reliable, trackable nationwide service. DHL’s delivery times range from 8-12 days. For more information please visit nzpost.co.nz 

DO YOU SHIP INTERNATIONALLY?

We only ship to New Zealand from nz.teva.com and Australia from au.teva.com. Please visit teva.com for international shipping.

CAN I ADD, CHANGE OR DELETE AN ITEM IN MY ORDER AFTER IT’S COMPLETED?

Unfortunately, once your order is placed, it is too late to change or delete it. If you would like to change your order after it has been received, we offer free returns, within the terms of our Return Policy.

CAN I CANCEL MY ORDER?

Unfortunately, once your order is placed, it is too late to cancel an order. You are welcome to return your order once received. We offer free 30 day returns, within the terms of our Return Policy

Email:online@nz.teva.com

 

DELIVERY

WHEN WILL I RECEIVE MY ORDER?

We will make best efforts to dispatch all orders within 2 business days from the order confirmation. Shipping time varies depending on location.

 

RETURNS

CAN I RETURN OR EXCHANGE MY ORDER AND WHAT IS YOUR POLICY?

Teva offers you a 30–day FREE Return Policy within New Zealand on goods that have been purchased online (via this website) that are unused and in a saleable condition.

Orders placed between 6 November 2023 and 16 January 2024 qualify for our extended 60-day Returns Policy on all online purchases.

If you want to exchange your product, please issue a free return and purchase your new product online.

Please visit our Return Policy for more information.

MY PRODUCT WAS PURCHASED OVER A YEAR AGO. CAN I RETURN IT?

Our warranty policy covers manufacturer defects for up to one year from the date of purchase. Unfortunately if your product is beyond this time, it will not be covered and will be returned to you if sent in for evaluation. For more information, please read our Return Policy.

 

PRODUCTS

HOW DO YOU PRONOUNCE TEVA?

Teva is pronounced TEH–VAH, with a soft "e." Teva is the Hebrew word for nature.

ARE ANY OF YOUR STYLES VEGAN?

A number of our styles are vegan! Please see the complete list below.

Women's Vegan Styles: 

• Terra-Float Churn
• Terra Fi 5 Universal
• Tirra
• Verra
• Hurricane XLT2
• Hurricane XLT2 Canyon
• Hurricane Drift
• Original Universal
• Flatform Universal
• Midform Universal
• Original Dorado
• Voya Flip
• Mush II
• Olowahu

Men's Vegan Styles: 

• Terra Fi 5 Universal
• Hurricane XLT2
• Hurricane XLT2 Canyon
• Hurricane Drift
• Original Universal Urban
• Voya Flip
• Mush II

Children's Vegan Styles: 

• Manatee
• Tanza
• Tirra
• Hurricane XLT2 Canyon

WHAT SIZE SHOULD I PURCHASE?

On the product pages, simply click on the ‘Find your size’ link. You will then be directed to Fit Finder, answer a series of questions and it will give you a size recommendation for Teva shoes based on a pair of shoes you already wear. 

If you are still unsure which shoe size to purchase, please check out our Size Guide.

HOW CAN I CLEAN MY SANDALS?

We recommend using an antimicrobial soap and warm water and hand washing your sandals thoroughly. Please, do not machine wash them. To remove dirt or other build up from the grooves in the top soles or out soles, try using a soft bristled brush, such as a dish brush or old toothbrush, to gently scrub away any debris. You can carefully bend the shoes to open up the grooves and allow for water to clean deeper.

If you wash the shoes and still find that an odour persists, you can try some of these methods as well:

• Mix one (1) cup of Listerine (or any other antibacterial mouth wash) with two (2) cups of water. Soak the sandals for 15 minutes, then scrub with a soft bristled brush. Let air dry.
• Submerge the sandals in a chlorinated pool or hot tub for 15 to 20 minutes, then scrub with a soft bristled brush and rinse in clean water. Let air dry.
• Place clean and dry sandals in a sealing plastic bag, place in the freezer, and allow to freeze overnight.
• Sprinkle a layer of baking soda on the footbed and allow the sandals to sit for 8 - 24 hours. You can try strengthening the odour-neutralizing effect by tying the sandals in a plastic bag after coating them with baking soda.

Some of our sandals are treated with (triclosan free) Microban zinc to reduce bacterial growth. This product is most effective when it is occasionally exposed to sunlight. 15 minutes of exposure should be sufficient-- longer exposure could cause damage to the sandal.

For our leather sandals, we suggest using a nubuck leather cleaner. This can eliminate odor and cleanse the leather without damaging the material or destroying the unique look of the product. 

To clean just the top sole of your leather sandals, carefully scrub with a mild, antibacterial soap and rinse well with clean water. Avoid getting soap on the leather as much as possible. Allow the sandals to dry in an open, well-ventilated area, away from direct sunlight.

We recommend washing your sandals every two to four weeks, depending on use. 

HOW CAN I GET A COUPON?

Coupons, when available, are either emailed to individuals signed up for our newsletter, or are posted directly to the website. We recommend registering an account. and electing to join our mailing list for future sale alerts and coupon codes.

LOOKING FOR PRODUCTS?

If you are looking for a specific style and you know the name or model number, you can try finding it using the search bar in the top, right hand corner of the screen.

You’re also welcome to contact us at online@nz.teva.com and we'd be happy to assist.

CONTACT

For any enquiries, please contact our customer service at online@nz.teva.com.

E-GIFT CARD

HOW DO I USE MY E-GIFT CARD?

Using your Teva E-gift Card couldn’t be easier, you simply enter your E-gift Card number in the payment section provided at the checkout when you are ready to make your purchase.

• Upon receiving a Teva E-gift Card via email you will be presented with an E-gift card number that can be redeemed online.
• If the items purchased total less than the E-gift Card amount, the remaining funds will remain on the E-gift Card to use on the next purchase, if the items purchased exceed the E-gift Card amount the remaining value must be paid by card in order to complete the order.
• Gift Cards take up to 4 hours to be delivered to your preferred email address.
• Items bought using E-gift Cards can be returned or exchanged but not refunded, only additional monies paid over and above the E-gift Card will be refunded and a new E-gift Card will be issued or funds allocated to your existing E-gift Card applied.
• For full details, please refer to our E-Gift Card Terms and Conditions.

 

AFTERPAY

Afterpay is now available online. You can now receive your Teva purchases now and pay for them over 4 equal fortnightly payments.

CAN I RETURN ITEMS PAID FOR USING AFTERPAY?

All orders purchased using Afterpay must be returned through our online store, for a refund only. Orders made with AfterPay may not be exchanged in-store and must be returned online for a refund. Please visit our Return Policy for more information.

PAYPAL

Paypal is a safe way to pay faster online without entering credit or debit card details each time.

WHY PAYPAL?

1. Safer - Paypal keeps your financial information securely encrypted so you can pay online with confidence.
2. Flexible - Link all your cards and bank accounts and choose which one to use at checkout.
3. Convenient - Pay with Paypal on millions of sites on your computer or mobile, an in apps.
4. Protected - You can be refunded with Buyer Protection.