RETURN POLICY

 

Please note that your refund may be delayed. Please allow for transit time from the moment you lodge your parcel with AusPost to the time it arrives at our warehouse. We thank you for your understanding and patience.

From time to time, you may purchase a product that doesn't suit you or simply doesn't fit.

All products must be in an undamaged, unworn condition, with all labels and product swing tags attached for you to be able to return them. Teva footwear should be tried and tested indoors only and returned shoe boxes must be free of tape and stickers to ensure they can be restocked. If returned goods do not meet these criteria, a refund will be declined and we will return the products to you.

Return Shipping
Customers are responsible for the $10 return shipping fee, which will be deducted from the refund.

Return Label
A return shipping label will be provided once your return is generated online. If you do not receive your label within 3 hours, please contact us

Shipping Method
Please ensure that your return is initiated by using the form below and you will receive relevant shipping updates for your return.

Return Processing Timeframes
Once your return has been received at our warehouses, please allow 3-5 days for processing of your return.

To make a return, simply follow the steps below:

  1. Simply fill out a Return Form and your postage label will be emailed to you
  2. Attach the label and return the item(s) to us in the same condition it was received and if possible with all packaging.

We will issue a full refund of the purchase price to the original credit card for all item(s) returned in a saleable condition.
Due to high order volumes, our returns process is currently experiencing delays.  Please allow up to 15 business days for the refund to appear on your bank statement.

Registered users can print the postage label, view Return Requests and Status of each Return from My Account. Please ensure you are logged in when you request your return.

Orders made with Paypal or Afterpay must be returned online for a refund only. Orders may not be exchanged in-store and must be returned online for a refund.

For all other enquires please feel free to contact our customer service team:

Email: online@nz.teva.com

REFUNDING E-GIFT CARDS

For item(s) paid by both E-gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your E-Gift Card as store credit.