RETURN POLICY

 

From time to time, you may purchase a product that doesn't suit you or simply doesn't fit.

 

ONLINE RETURNS

Teva offers you a Free 90-day Return Policy within New Zealand on goods that have been purchased online (via this site) that are unused and in a saleable condition.

Simply contact our online returns department by email, aftersalesnz@truealliance.co.nz, quote your order number and the product/s to be returned. We will quickly issue a Return Authorisation Number and delivery details for return within 90-days of purchase.

All products must be returned in an undamaged, as-new condition with all labels and product swing tags attached. Teva footwear should be tried and tested indoors only and returned shoe boxes must be free of tape and stickers to ensure they can be restocked. Any item returned that does not meet these criteria will be returned to the customer and a refund will be declined.

A full refund of the purchase price will be issued to the original credit card for all items confirmed returned in a re-saleable condition. Due to high order volumes, our returns process is currently experiencing delays. Please allow approximately 15 business days for the refund to appear on your bank statement.

Please make sure your return is easily identifiable with your Return Authorisation Number and a copy of your invoice so that we can quickly and easily refund your returned item/s as soon as they are received.

Orders made with Paypal or Afterpay must be returned online for a refund only. Orders may not be exchanged in-store and must be returned online for a refund.

For all other enquires please feel free to contact our customer service team:

Email: online@nz.teva.com

REFUNDING E-GIFT CARDS

For item(s) paid by both E-gift card and credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your E-Gift Card as store credit.